In the present general terms and conditions will be designated without distinction My Paris River SAS and the boats owned by My Paris River under the name of My Paris River.
The term « client » will designate every legal or natural person with whom My Paris River deals.
Content of the services
When booking a reservation with My Paris River, clients expressly declare being informed that the services provided by My Paris River cover cruises service on the river Seine and accept unreservedly the present general terms and conditions.
My Paris River enjoys mandatory statutory guarantees in terms of carriage of passengers on the river Seine and declares to have subscribed for every boats an insurance RC Pro AXA.
Reservation / Payment
The reservation can be made on the telephone +33 6 66 77 43 57, or by email firstname.lastname@example.org or via the website https://myparisriver.com/en/
My Paris River commits to confirm the availability of the boat during the chosen time window at the earliest convenience.
To be effective, the reservation shall mandatorily come with the full payment of the price of the service.
This condition is substantial and determining of the reservation.
Failing that the payment is made, My Paris River does not confirm the reservation and does not guarantee the availability of the boat or the skipper.
When receiving the payment, clients receive a confirmation email including the reservation date, the time window, the exact location of the embarking deck, the number of persons participating in the cruise and the next steps to follow.
The total number of participants must be confirmed in writing by the client at least 48 hours before the departure of the cruise and will be the basis of the invoice including for catering services provided by My Paris River. Without confirmation within this timeframe, the last writing will be considered as the basis of the invoicing.
The price of the cruise includes the location where passengers are taken up and is defined by My Paris River (or a stopover defined by the client by means of an additional fee and depending on the availibility, see stopover) and dropped off at a location also defined by My Paris River (or a stopover defined by the client by means of an additional fee and depending on the availability, see stopover).
The price of a cruise includes the full availability of the boat, the fuel and the skipper and the services possibly included. An optional service may be included to the cruise and will have to be ordered along with the reservation.
The price of the cruise does not include:
- The transportation to the embarking location and from the disembarking location.
- Tips are discretionary at the end of the cruise.
- Any additional service that has not been initially planned for and booked during the reservation
Cancelation / Postponing a cruise
At client’s initiative
Clients can postpone the cruise in writing up to 48 hours before the cruise.
The cancelation of the cruise must be received in writing. The cancelation fees are calculated according the following:
- Cancelation 96 hours (4 days) or less before the cruise : the sums paid are not refunded.
- Cancelation more than 96 hours (4 days) before the cruise: the sums paid are totally refunded.
Postponing the cruise can be achieved only once. The request to postpone must be made in writing more than 48 hours before the cruise with the wished date and time, and will be subject to availability. Should it be otherwise, it will be considered like a cancellation without any refund possible.
At My Paris River’s initiative
In case My Paris River has to cancel a cruise, an alternative date will be proposed to the clients. If it does not correspond to the availability of the clients, the company will refund the total of the payment already made.
The cruises are subject to the navigation rules set by the competent authorities. My Paris River se réserve le droit de décider de la possibilité ou non de navigation.
Les croisières pourront donc être annulées ou modifiées à tout moment, à compter de la réservation, y compris le jour prévu pour le départ, en application des règles précitées, ou en cas d’intempéries de nature à mettre en péril la sécurité des personnes transportées.
My Paris River has the right to cancel in case of mechanical damage and outstanding debt.
Should My Paris River cancel a cruise, the deposit will be fully refunded to the clients.
Any interruption during the cruise or early return will not result in a refund.
Clients are held accountable for any loss or damage that they would cause during the cruise and it is their responsibility to replace or pay for the lost or broken item that belongs to My Paris River.
Booking a cruise with My Paris River implies that the clients are in good health to participate in this type of service.
The company My Paris River cannot be held responsible for any lost item or item that fell in the water or the degradation of any object brought on board by the clients.
Any claim must be made in writing (registered letter with acknowledgement of receipt) to the following address: SAS My Paris River 31 rue Vandrezanne 75013 Paris. The clients’ requests must be sent to My Paris River within the 15 days following the cruise.
To be noted
The departures and returns included in the services of My Paris River are located at one of our two pontoons; either Quai Marcel Dassault in Suresnes or Quai du président Roosevelt à Issy les Moulineaux.
Any other location for take up or drop off will induce an additional fee. Please contact My Paris River.
- Clients must be at the embarking location at least 5 minutes before embarking.
- Any delay from the clients will deducted from the cruise’s time
- Minors present on board are under the responsibility of the adults with them
- Animals are not allowed on board.
No more than 12, passengers (including children) can come on board in addition to the crew.
Any dispute will be submitted to courthouses under the jurisdiction of the High court of Paris (Tribunal de Grande Instance de Paris).
Simplified Joint stock company My Paris River with registered capital of €10 000.
Company register number 795017151 RCS Paris.